Error Proofing

Prevent defects and improve customer satisfaction!

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Details
Milwaukee Metro Area
January 15, 2010, 12:30 p.m. - 4:30 p.m.
Individual Price
BEC Member:	$150
Non-Member:	$175
Organization Price
BEC Member:	$2,000 per day **
Non-Member:	$2,800 per day **
** Responsible for facilitator's expenses, including travel, lodging and food.

The half-day Error Proofing module addresses the need to prevent defects from occurring as a strategy to achieve customer satisfaction. This module also provides you with a complete understanding of what error proofing is, how it is used as an improvement strategy, and how to analyze a problem for error proofing potential. You will understand how an error-proofing solution is evaluated to ensure the problem it is addressing will not return.

Prerequisites: Lean Overview and Problem Solving Tools

Topics include:

How to evaluate processes for error proofing potential
Considerations for error proofing
Examples of common error-proofing devices
Examples of error proofing in a factory environment
Application of error detection principles through a hands-on exercise

Upon completion, you will be able to:

Describe the advantages of error prevention
Understand the evolution of the error-proofing philosophy
Describe the difference between mistakes and defects
Evaluate the potential for error proofing specific problems
Understand the impact of failing to error proof on customer satisfaction

http://www.bec.msoe.edu/course_descriptions/LNEP.php